It’s been almost a month since DoorDash, the leading food delivery app in the US, finally caved to public pressure and announced it would stop pocketing its workers’ tips.
At the time, CEO Tony Xu announced in a series of tweets that DoorDash would institute a new model to ensure workers’ earnings would “increase by the exact amount a customer tips on every order.” Xu promised to provide “specific details in the coming days.” The next day, Xu sent out a note to DoorDash workers, broadly outlining changes and letting them know “what to expect in the days ahead.”
But 27 days later, current DoorDash workers tell Recode that the company’s pay and tipping policies have stayed the same. The company has not made any public statements about its worker pay and how it plans to institute the changes, nor has it offered a specific date when it will fulfill its promise.
A spokesperson declined to comment about the company’s plans to change its tipping policy.
“They’re still stealing tips,” Dawnielle Turner, a DoorDash worker in Cleveland, told Recode.“Why would you send the email out and have everyone anticipating such a major change?”
Turner, a mother who works full time to support herself and two small children, also does food deliveries for other apps like Postmates, Instacart, and Grubhub. She said all the apps have pay problems but none of them “are going so far as stealing tips.”